aee99 Privacy Policy — Your Information Is Our Responsibility
aee99 follows the highest standards in collecting, using, and protecting your personal information. Read this policy to learn how we safeguard your privacy.
aee99 operates a safe and reliable online entertainment platform for users in Bangladesh. We believe your personal information is a valuable asset. This privacy policy explains what information we collect, how we use it, and what steps we take to keep your data secure. By using aee99's services, you are agreeing to the terms of this policy. Please read it carefully.
This privacy policy applies to all of aee99's digital services, website, mobile applications, and related platforms. We will publish updates on this page whenever any changes are made.
What Information We Collect
During registration and use of aee99's services, we may collect the following types of information. Each piece of information is used to ensure the security of your account and to meet legal obligations.
1.1 Personal Identity Information
Information you provide when creating an account:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Email address and username
- National ID card or passport details (for KYC verification)
- Current address and contact information
1.2 Financial Transaction Information
During deposit and withdrawal processes, we collect payment-related information. This includes records of transactions carried out through bKash, Nagad, Rocket, or bank transfer. We never store your full bank account number or mobile banking PIN.
1.3 Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Platform access time and session data
- Cookie and local storage data
- Gaming history and betting patterns
Purpose of Using Information
aee99 uses your information only for specific and lawful purposes. We use your information to:
2.1 Providing and Operating Services
- Creating, verifying, and maintaining your account
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Delivering customer support services
- Managing the VIP program and loyalty benefits
2.2 Security and Fraud Prevention
We apply advanced security measures to protect your account and financial transactions. We take immediate action in cases of unusual login attempts, suspicious transactions, or the creation of multiple accounts. We keep your data secure using SSL encryption and a two-factor verification process.
2.3 Fulfilling Legal Obligations
Under applicable laws and regulations, we may be required to retain and disclose certain information. Complying with Anti-Money Laundering (AML) regulations is one of our primary responsibilities.
Information Sharing and Disclosure
We respect your privacy. In certain limited circumstances, we may share your information with third parties:
3.1 Service Partners
Only the necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, and bank transfer), game software providers, and technology infrastructure services. These partners are bound to follow the same strict privacy standards as aee99.
3.2 Legal Authorities
Under a court order, a lawful request from an investigating authority, or applicable law, we may disclose certain information to government authorities. Such disclosure always occurs due to a legal obligation.
3.3 Business Transfers
In the event of a future business restructuring, merger, or acquisition, user information may be transferred as applicable. In such cases, we will notify you in advance and the same level of protection as in this policy will be ensured.
Cookies and Tracking Technologies
aee99 uses cookies and similar technologies to improve your browsing experience.
4.1 Types of Cookies
- Essential Cookies: Essential for the platform's core functionality. Without these, the site does not work properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand site statistics and user behavior.
- Security Cookies: Used for fraud prevention and session protection.
4.2 Cookie Control
You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.
Data Protection Measures
aee99 uses industry-leading security technologies to protect your information. Our security framework consists of the following layers:
5.1 Technical Protection
- 256-bit SSL encryption — active on all data transmissions
- Encrypted database storage
- Regular security audits and vulnerability testing
- Two-Factor Authentication system
- Real-time fraud detection system
5.2 Organizational Protection
Our staff operates under strict data protection policies. Only authorized personnel are granted access to your information for specific purposes. A log of every access is kept and reviewed on a regular basis.
Data Retention Period
aee99 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All transaction and personal information is retained for as long as your account remains active.
- Even after an account is closed or deactivated, certain information may be kept for a defined period due to legal obligations.
- Financial transaction records are generally retained for a longer period.
- Security logs and incident records are kept for a relevant period.
When information is no longer needed, we securely delete or anonymize it. Once deleted, that information cannot be recovered.
Your Rights
You have the following rights regarding your personal information:
7.1 Right of Access
You can find out at any time what information we hold about you. Contact our support team and we will let you know as quickly as possible.
7.2 Right to Correction
If there is any error or inaccuracy in your information, you can request that it be corrected. We will make the necessary changes promptly.
7.3 Right to Account Deletion
You may request that your account be closed. However, certain information may be retained for a specified period due to legal obligations.
7.4 Right to Data Portability
You may request a copy of the information related to your account. We will provide it in a standard digital format.
7.5 Right to Withdraw Consent
Where the processing of information is based on your consent, you may withdraw that consent at any time. However, any processing that took place before the withdrawal will remain valid.
To exercise these rights, contact us via our 24/7 live chat or email.
Protection of Minors
aee99 is for users aged 21 and above only. We never knowingly collect information from minors. An age verification process is active at the time of registration and additional verification may be required in suspicious cases.
If we find that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects this has happened, please contact us without delay.
Policy Changes
aee99 reserves the right to update this privacy policy at any time. For significant changes to the policy, we will notify you in the following ways:
- Displaying a notification when you log in to the platform
- Sending a notification to your registered email
- Updating the revision date on this page
Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. We therefore recommend reviewing this policy on a regular basis.
Responsible Gaming and Data Protection
Responsible gaming is a core part of our values at aee99. We also use your gaming behavior and transaction information to protect you — for example, by identifying unusual betting patterns and offering assistance.
If you feel your gaming habits are getting out of control, you can find detailed information on our Responsible Gaming page and take steps to self-exclude.
Privacy Complaints and Inquiries
If you have any questions about this privacy policy, any concerns about your information, or if you wish to exercise your rights, please contact us through the following:
Privacy Support Team
24/7 Live Chat (in Bengali) — the fastest way to get a response
Email: [email protected]