aee99 Responsible Gaming — Your Safety is Our Priority
aee99 believes entertainment should be enjoyable — not a burden. We provide all the tools and support you need to keep your gaming safe.
For 21+ only — access by minors is strictly prohibitedWhat is Responsible Gaming and Why Does It Matter?
Online gaming and betting is a popular form of entertainment, but it can sometimes become a problem if not approached with care. Responsible gaming means staying aware of your financial limits, time limits, and mental state — and never letting entertainment take priority over the important responsibilities in your life.
aee99 places the highest importance on the safety and well-being of all its players. We want you to enjoy every session — free from pressure, free from fear. On this page you will learn how to use our platform's safety tools to maintain a healthy gaming habit.
Remember — gambling should never be a source of income. It is a form of entertainment. Repeatedly playing in an attempt to recover lost money, or gaming with borrowed money — these are signs of a problem.
Our Safety Tools
To keep your gaming safe at aee99, we offer several powerful tools — entirely within your control.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A request to increase the limit is processed after a 24-hour cooling-off period — for your benefit, not in a rush.
Time-Out Break
If you feel you need a break, use the time-out feature to temporarily deactivate your account for 7 days, 14 days, or 30 days. During this period, no betting or deposits will be possible.
Self-Exclusion
For a longer break, choose self-exclusion — from 6 months up to 5 years, or permanently. Once activated, it cannot be unlocked before the period ends. This is the strongest protective measure available.
Loss Limit
Set a maximum loss amount for a daily or weekly period. Once you reach that limit, you will not be able to place any more bets during that period. This is an automatic defence against financial loss.
Session Time Limit
Set a maximum duration for each gaming session yourself. When the limit is reached, the platform will automatically alert you and, if needed, end the session. Losing track of time is an early sign of gaming addiction.
Support and Counselling
If you feel the game is getting out of your control, reach out to our 24/7 Bengali live chat support team. We are ready to help you — without judgement, and in complete confidence.
21+ Age Restriction — No Exceptions
The minimum age to open an account and game at aee99 is 21 years. This is a strict policy — with no exceptions or compromises.
We follow an age verification process at registration. If there is any suspicion that an account holder is under 21, we may request a national identity card or birth registration certificate. The account will remain suspended until verification is complete.
Do you think a minor could access aee99 using your device? If so, use parental control software and keep your password private.
Important Warning
Gaming is for adults only. If there are children or teenagers in your home, take these steps:
- Use a strong password and do not share your login details with anyone.
- Always log out of your account after gaming.
- Keep family safety or parental controls active on your device.
- It is better not to save your password in the browser.
- If you are concerned, let our support team know — we will act quickly.
Signs of Problematic Gaming
Gaming addiction does not always appear suddenly — it grows gradually. If you notice the following signs in yourself or someone close to you, be alert and seek support. If you regularly experience any two of the signs on this list, you should seek professional help.
How to Self-Exclude
Activating self-exclusion to keep yourself protected is very simple. Follow the steps below.
Log in to your account
Log in to your aee99 account and go to the account settings or profile section.
Open the "Responsible Gaming" menu
Find the "Responsible Gaming" section within the settings. You will find all the safety tools there.
Select the self-exclusion option
Choose your preferred duration — 6 months, 1 year, 3 years, 5 years, or permanent. The longer the break you take, the stronger the protection.
Confirm and activate
A verification code or password will be requested to confirm your decision. The exclusion takes effect as soon as you confirm.
Notify the support team (optional)
If you wish, you can confirm the matter by emailing our 24/7 live chat or [email protected]. We respect your decision and will provide additional support if needed.
Important Information
If you attempt to open a new account while self-exclusion is active, we will make every effort to detect and block it. However, staying away from gaming entirely during the exclusion period is the most effective approach.
Golden Rules for Healthy Gaming Habits
Set your budget in advance
Before each gaming session, decide the maximum amount you are willing to spend. Once you reach that limit, end the session — whether you are winning or losing.
Set a time limit
Game for a set amount of time each day. Avoid gaming before bed, during work hours, or during family time. Maintain a healthy routine.
Do not bet on emotion
Gaming while angry, sad, or under stress reduces your ability to make good decisions. Only play when your mind is calm.
Stop even after a win
The urge to bet more after a win is natural, but it is dangerous. End the session once you have reached your pre-set goal.
Do not play with borrowed money
Never place bets using borrowed money, a credit card, or someone else's money. Use only funds from your own entertainment budget.
Enjoy other forms of entertainment
Watching cricket, spending time with family, reading, or exercising — these keep life full alongside gaming. Do not let gaming become the centre of your life.
We Are Here When You Need Help
If gaming problems are starting to affect your life, please seek support right away. aee99's support team is ready for you seven days a week, twenty-four hours a day — fully in Bengali, and in complete confidence.
Our team includes trained members who will help you activate the right safety tools, assist with self-exclusion, and, if needed, help you find professional counselling resources.
Remember — asking for help is not a sign of weakness, it is a sign of courage. As long as aee99 is here, we are by your side.
Check Yourself
Answer the following questions honestly. If most of your answers are "yes", contact us right now.
- Are you spending more time or money on gaming than you planned?
- Have people close to you expressed concern about your gaming?
- Is gaming affecting your sleep, eating, or work?
- Are you betting more after a loss to try to recover what you lost?
Responsible Gaming FAQ
Enjoy the Entertainment —
Responsibly
Cricket betting, slots, or casino games at aee99 — enjoy everything safely. Check the FAQ if you have questions or get in touch with us.