aee99 Terms and Conditions — Complete Platform Usage Policy
Please read these terms carefully before opening an account on aee99. By using the platform, you confirm that you have accepted all of these rules.
Table of Contents
- General Rules
- Eligibility and Registration
- Account Management
- Deposits and Withdrawals
- Bonuses and Promotions
- Gaming Rules
- VIP and Loyalty Program
- Prohibited Activities
- Limitation of Liability
- Privacy and Data Protection
- Intellectual Property
- Account Suspension and Closure
- Dispute Resolution
- Changes to Terms
- Responsible Gaming
- Contact and Support
Key Information Summary
| Item | Description |
|---|---|
| Minimum Age | 21 years or older |
| Minimum Deposit Amount | ৳100 (per method) |
| Minimum Withdrawal Amount | ৳1,000 |
| Withdrawal Processing Time | 15 minutes to 2 hours |
| Welcome Bonus | 120% on first deposit, up to ৳15,000 |
| Bonus Wagering Requirement | 10 times (10x) |
| Accepted Payment Methods | bKash, Nagad, Rocket, Bank Transfer |
| Customer Support | 24/7 Live Chat (in Bengali) |
General Rules
1.1 Introduction
aee99 operates an online gaming and betting platform for users in Bangladesh. These terms and conditions ("Terms") define the contractual relationship between the platform and the user. By accessing or using the aee99 website, mobile version, or any other service, you are bound by these Terms.
1.2 Applicability
These Terms apply to all services on aee99 — including casino games, sports betting, live games and special promotional offers. Additional terms may apply for specific services, and these will be clearly stated where applicable.
1.3 Definitions
In these Terms, "we", "us" or "platform" refers to aee99. "You", "user" or "player" refers to any registered or unregistered individual who is using the platform.
Eligibility and Registration
2.1 Age Requirement
You must be at least 21 years old to use aee99. Use of this platform by minors is strictly prohibited. aee99 reserves the right to verify age and may request identification if there is any doubt.
2.2 Single Account
Each individual may open only one account. Opening multiple accounts by the same person is a violation of these Terms and may result in all accounts being closed.
2.3 Providing Accurate Information at Registration
The following information must be provided accurately at the time of registration:
- Full legal name (as per national ID or passport)
- Correct date of birth
- Valid contact address and phone number
- Active email address
- Accurate payment method details
Providing false or incomplete information may result in the account being suspended or permanently closed.
2.4 Identity Verification (KYC)
aee99 may carry out identity verification at any time to prevent fraud and ensure security. National ID, passport or proof of payment method may be required. Withdrawal processing may be held until verification is complete.
Account Management
3.1 Password and Security
It is your responsibility to keep your account login details completely confidential. Use a strong password and do not share it with anyone. If you suspect unauthorized access to your account, notify our support team immediately.
3.2 Account Responsibility
You are responsible for all transactions and activities carried out on your account. Allowing third parties to use, rent, or transfer your account is strictly prohibited.
3.3 Inactive Accounts
If there is no login or transaction for 12 months or more, the account may be marked as inactive. aee99 reserves the right to deduct applicable maintenance fees from inactive accounts. Contact the support team to reactivate.
3.4 Updating Information
Any changes to personal information (such as address, phone number, or payment method) should be updated as soon as possible or reported to the support team.
Deposits and Withdrawals
4.1 Deposit Rules
Funds can be deposited to aee99 using the following payment methods:
- The minimum deposit amount for each method is ৳100.
- Only payment accounts registered in your own name may be used.
- Using another person's payment account or credit card is strictly prohibited.
- Deposits are generally processed instantly; if there is a delay due to technical reasons, notify the support team.
4.2 Withdrawal Rules
- The minimum withdrawal amount is ৳1,000.
- Withdrawal processing time is 15 minutes to 2 hours.
- Withdrawals will only be made to the same payment method used for the deposit.
- Withdrawal processing may be held until identity verification is complete.
- Withdrawals may be restricted until the wagering requirements of any active bonus have been met.
4.3 Fraudulent Transactions
If fraud or money laundering is suspected in any transaction, aee99 reserves the right to investigate and freeze the transaction. Relevant authorities may be notified in accordance with applicable law.
Bonuses and Promotions
5.1 Welcome Bonus
New users will receive a 120% bonus on their first deposit, up to ৳15,000. To receive this bonus, an account must be created through the designated process and a minimum deposit must be made.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10 times (10x). This means that before withdrawing bonus funds, you must place bets totalling ten times the combined deposit and bonus amount. For example, a ৳1,000 deposit with a 120% bonus means ৳1,200 in bonus — to withdraw, bets totalling (1,000 + 1,200) × 10 = ৳22,000 must be completed.
5.3 General Bonus Terms
- A bonus offer may only be claimed once (this may vary depending on the applicable offer).
- Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
- Multiple bonus offers cannot be used at the same time unless explicitly stated.
- If multiple accounts are created to take advantage of bonuses, all accounts and funds will be forfeited.
- Each promotion has a set validity period — wagering requirements must be met within that time.
- aee99 reserves the right to modify, suspend or cancel any promotion.
5.4 Cashback Offers
Separate terms and conditions may apply to specific promotional cashback offers, which will be clearly stated alongside the promotion.
Gaming Rules
6.1 Fair Play
aee99 is committed to ensuring a fair and transparent gaming environment. The outcome of every game is determined entirely through Random Number Generator (RNG) technology.
6.2 Betting Limits
Each game has a set minimum and maximum bet, which is displayed on screen before the game begins. Users must place bets within these limits.
6.3 Technical Errors
If a game is interrupted due to a technical error, server outage or communication issue, aee99 reserves the right to void the result of that round. No compensation may be claimed in such circumstances.
6.4 Automated Software Prohibited
Using bots, auto-clickers or any kind of automated software to play games is strictly prohibited. If such activity is detected, the account will be closed and all winnings will be forfeited.
6.5 Special Sports Betting Rules
In the event of a dispute over the result of any sports betting match, the result obtained from an internationally recognised source (such as ICC, FIFA, or BPL authorities) will be considered final.
VIP and Loyalty Program
7.1 VIP Tiers
The aee99 VIP program has a total of four tiers:
- Bronze: Up to 0.2% cashback benefit per week.
- Silver: Up to 0.5% cashback benefit per week.
- Gold: Up to 0.8% cashback benefit per week.
- Platinum: Up to 1.0% cashback benefit per week.
To move up to a higher tier, you must use the platform regularly and remain consistently active. aee99 reserves the right to change the terms and conditions of the VIP program at any time.
7.2 Cashback Terms and Conditions
Cashback benefits are processed every Monday and are calculated based on the previous week's betting activity. Cashback is added directly to your account and has no wagering requirements.
7.3 VIP Benefits Are Non-Transferable
VIP benefits are personal and cannot be transferred to another account or individual.
Prohibited Activities
The following activities are strictly prohibited on aee99:
8.1 Fraudulent Activities
- Opening an account using a false identity or fake documents.
- Obtaining bonus or promotional benefits through fraudulent means.
- Depositing funds from corrupt or illegal sources.
- Engaging in any manipulation or unfair advantage in betting or gaming.
8.2 Technical Misuse
- Exploiting any bugs or vulnerabilities in the platform's software.
- Attempting hacking, cracking, or any form of cyber attack.
- Using bots or automated software for gaming or betting.
8.3 Money Laundering
Using the aee99 platform for the purpose of money laundering is strictly prohibited and constitutes a criminal offence. Any such suspicious activity will be reported to the relevant law enforcement authorities.
Limitation of Liability
9.1 Service Availability
aee99 strives to ensure the highest standard of service, however the service may occasionally be temporarily unavailable due to technical maintenance, upgrades, or unforeseen events. aee99 is not liable for any financial loss arising from such interruptions.
9.2 Responsibility for User Decisions
All decisions related to gaming and betting are the user's own, and the user bears full responsibility for their outcomes. aee99 never provides advice on any gaming decisions.
9.3 Third-Party Services
aee99 is not liable for any errors or disruptions caused by payment processors or game providers. However, we always strive to resolve such issues promptly.
Privacy & Data Protection
10.1 Data Collection and Use
aee99 collects and uses users' personal information solely for the purpose of providing platform services, verifying identity, and ensuring security. Please read our Privacy Policy for more details.
10.2 SSL Encryption
All your personal and financial information is protected by SSL encryption technology. We follow industry-standard security practices.
10.3 Sharing Data with Third Parties
aee99 never sells users' personal information to third parties. Information may be provided to government or law enforcement authorities where legally required.
Intellectual Property
All content on the aee99 platform — including logos, designs, text, graphics, software, and other elements — is the intellectual property of aee99. Copying, distributing, modifying, or commercially using any part of this content without prior written permission from aee99 is prohibited.
Account Suspension & Closure
12.1 aee99's Rights
aee99 may temporarily or permanently close any account for the following reasons:
- Violation of these terms and conditions.
- Fraudulent or suspicious activity.
- Providing false information or failing identity verification.
- Misconduct towards other users or staff.
- Legal or regulatory reasons.
12.2 Closure by User
Any user may close their own account. A request to close an account must be made through the support team. The account will be closed after all valid balances have been withdrawn.
Dispute Resolution
13.1 Complaint Submission Process
If you have any dispute or complaint, please first contact us via our 24/7 live chat or by email at [email protected]. We will make every effort to resolve the issue with the utmost sincerity.
13.2 Final Decision
In the event of any dispute, aee99's decision shall be considered final, unless the user challenges it through the appropriate legal process.
Changes to Terms
aee99 reserves the right to change, amend, or revise these terms and conditions at any time. Users will be notified of significant changes via email or platform notification. Continued use of the platform after any changes will be considered acceptance of the updated terms and conditions.
Responsible Gaming
15.1 Setting Limits
Users can set their own daily, weekly, or monthly deposit limits. These limits can be set through the support team.
15.2 Self-Exclusion
If you feel that gaming is becoming harmful to you, you can request a temporary or permanent self-exclusion from the platform through our support team.
15.3 Professional Support
Gaming addiction is a recognised problem. Seek professional counselling if needed. We always stand by our users' mental and financial wellbeing.
For more details, please visit our Responsible Gaming page.
Contact & Support
For any questions or clarifications regarding these terms and conditions, please contact our support team:
- 24/7 Live Chat (in Bengali) — via the platform
- Email: [email protected]
- Support hours: Around the clock (Bangladesh Standard Time)